📖 Critical success factors for TQM implementation. A critical review.

This book is for managers, who want to study various critical success factors that can help them to implement total quality management in their organizations. Total quality management is a methodology and philosophy, which is being used by numerous managers to enhance the productivity and eliminate unnecessary costs. Eventually leads to better employees involvement and customer satisfaction. With the pressure for change and quality in organizations, this book provides an opportunity to study the factors most needed for organization financial success.